Below FAQ are some common concerns of our customers, if you have other questions, please just send it to firstname.lastname@example.org
Simply add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.
Look for the discount code space in your shopping cart. The discount will immediately be reflected in your payment total. Please note that we accept only one discount per order.
Credit cards (Visa, Mastercard and American Express), which is processed via Stripe Inc., PayPal, Klarna Payments are accepted.
Check to see if your billing address is different from your order’s shipping address. Stripe, our payment system, automatically blocks these transactions for your protection. In that case, we recommend you use another payment method.
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order the business day after it is submitted. Expect to receive your order 3 to 5 business days from that date, keeping in mind that packages aren’t transported over weekends or local public holidays. Please note that our expected timeframes are estimates and can vary due to factors outside of KRMA's, and the courier’s, control.
Yes! You will receive a tracking number once your order has been dispatched from our warehouse.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. KRMA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
As an important part of our value chain, we offer a 14-day return policy. You will receive a full refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please contact Customer Service at email@example.com Please note shipping fees will be applied to the exchange, according to the destination.