Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address.

A shipping confirmation email should follow after 1 business day.

Please feel free to e-mail the customer service team on info@bykrma.com if further assistance is required at any point

Yes! We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within one business day.

Please contact our team on info@bykrma.com if you happen to run in to any problems.

All orders are shipped from our Massachusetts, USA Warehouse.

KRMA cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payments including credit and debit cards as well as through PayPal – the safest online payment system available.

For instructions on your timepiece please view our dedicated page here.

All of our watches are at least 3ATM water resistant which means that splashes or brief immersion in water (like dropping it in the sink or getting caught in the rain) will not cause any damage. However they are not sufficiently resistant for swimming, diving, showering or bathing.

For a self-winding watch to function properly the mainspring must build up a sufficient power reserve. Many people are unaware that a self-winding watch needs to be wound first manually before it will run automatically. This is called the initiation process and without this, your timepiece will never operate properly or consistently.

To initiate the watch turn the winding crown at the 3 o'clock position in a clockwise direction for about 20 revolutions. This start up wind is usually sufficient for most automatic watches. Please note that the crown must remain fully inserted whilst rotating.

After the initiation process has been completed the watch will wind itself automatically by means of an oscillation weight that moves every time the watch's position is changed. A self-winding watch should be worn for at least eight hours a day to maximize the power reserve. If this isn't possible, or if the watch has not been worn for more than 10 hours, the initiation process must be repeated.

You can view full instructions for all of our timepieces here.

We offer a 30-days no hassle return & exchange policy:

If a product is damaged or was faulty upon delivery - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.

Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please send an email to info@bykrma.com with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide you with instructions of where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.

Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.